Frequently Asked Questions

Find clear answers about Direct Primary Care, membership, appointments, costs, and how care works at Family Medicine of Pooler.

Direct Primary Care & Membership

Direct Primary Care is a membership-based primary care model where patients pay a monthly fee directly to the practice for primary care services. By working outside traditional insurance billing for routine care, Family Medicine of Pooler can focus more directly on the doctor-patient relationship, access, and personalized care.

No. Although both models may use membership fees and smaller patient panels, concierge practices generally charge much higher membership fees and may still charge retail prices for medical services. Direct Primary Care uses lower membership fees with many primary care services included.

Direct Primary Care is not health insurance. It is designed to cover routine and ongoing primary care through a direct membership relationship with the practice. Patients may still choose to maintain insurance for major medical expenses, hospital care, emergencies, or services outside the DPC practice.

Family Medicine of Pooler offers age-based membership options for children, young adults, middle-aged adults, and seniors. Children ages 0–19 are offered a membership option when enrolled with a parent.

Family Medicine of Pooler uses straightforward age-based monthly membership pricing along with an enrollment fee. Current pricing should always be confirmed on the practice's Pricing page before enrollment.

Membership includes comprehensive primary care such as routine checkups, preventive care, chronic disease management, and same-day or next-day appointments when possible. The practice also includes many basic in-office labs and procedures as part of the DPC model.

Family Medicine of Pooler intentionally keeps a smaller patient panel so physicians can spend more time with each person. Fewer appointments per day allow for longer visits, better access, and more personalized care.

Yes. The practice emphasizes proactive and preventive care, not only treatment when you are sick. A smaller patient panel and longer visits allow care to be tailored to your needs and can help address health concerns before they become more complicated.

Appointments, Access & Communication

Family Medicine of Pooler reserves time in the schedule so members who become sick can often be seen the same day or the next day when possible.

Members have direct ways to reach their physician when urgent medical needs arise outside normal business hours. Communication options may include phone, text, email, and telemedicine.

Yes. Telehealth and Telemedicine are part of the Direct Primary Care experience, allowing members to connect with their personal physician remotely when appropriate.

Members can contact their physician remotely while traveling. Many concerns may be evaluated through phone, email, text, or telemedicine, and when appropriate the physician can help with next steps or send a prescription to a nearby pharmacy.

The Direct Primary Care model is built around direct physician access. Members can stay connected through in-person visits and other direct communication methods such as phone, text, email, and virtual visits.

Yes. One of the main goals of the DPC model is to allow longer, less-rushed visits. By serving fewer patients each day, Family Medicine of Pooler can spend more time listening, answering questions, and focusing on individual needs.

Yes. Annual physical examinations are designed around the patient's individual history, risks, and healthcare needs rather than using a one-size-fits-all approach.

For some non-emergency concerns, remote access to your physician may help determine what level of care is appropriate and may help avoid an unnecessary urgent care or emergency room visit. Telemedicine is not a substitute for emergency care in a true medical emergency.

Services, Costs & Care Coordination

Family Medicine of Pooler aims to manage as much of your primary care as possible, but specialist or hospital care may still be necessary. When it is, the practice works with your hospitalist and/or specialists to help coordinate your care.

The practice provides a variety of primary care procedures in the office. These may include services such as EKGs, joint injections, routine Pap tests, breathing treatments, cryotherapy, lesion removal, and laceration repair depending on medical need.

Family Medicine of Pooler provides selected in-house testing and offers access to outside laboratory testing at reduced or wholesale-style pricing when available.

The practice may provide access to selected prescription medications at reduced or wholesale-style pricing, helping members avoid unnecessary retail markups when those medications are available.

Family Medicine of Pooler helps members access transparent pricing for services such as imaging when possible so patients can better understand expected costs before receiving care.

The DPC membership model is designed to avoid the usual copays, deductibles, and complicated billing for routine primary care services that are included in membership.

The Direct Primary Care model is designed to operate without billing insurance for routine primary care. This allows the physician and patient to work directly together without many of the administrative requirements of traditional insurance billing.

The practice combines straightforward membership pricing with transparent pricing for many medications, procedures, labs, and other services. The goal is to reduce hidden costs and make routine care easier to understand.